At a Glance


  • The Cannon Helpdesk Portal allows you to track and submit support tickets online.
  • You do not need to access or register for the Helpdesk portal to submit a support ticket. You can always reach us by emailing support@cannonschool.org
  • If you are a staff or faculty member, please view this article for employee login directions.

Parent Account Registration


Parents can sign up for a Helpdesk account with a personal email address. This allows you to view your previous support tickets and submit new ones directly from the online portal. Remember you can still submit support tickets by emailing support@cannonschool.org.


Alternatively, if you have a Gmail account, you can choose to sign up with Google instead of creating a new account. Just click SIGN IN, then look for the "Sign in with Google" button.


  1. Navigate to the helpdesk portal: cannonschool.freshservice.com.
  2. Click SIGN UP at the top right.
  3. Enter a name and email address.
  4. Click the I'm not a robot checkbox and follow the prompts.
  5. Click Register.

  6. Check your inbox for an activation email from Cannon Technology and click the activation link.
  7. Create a password, then click Activate & login.

Logging In


You must be signed in to access your tickets.

  • Click the SIGN IN button at the top right. 
    • If you signed up by registering for a Helpdesk account using the steps above, log in via the Email and Password Login section.
    • If you signed up via Google, log in with the Sign in with Google button.

Features


  • Click the TICKETS button to view your support tickets.
  • Click the New Ticket button to create a new support ticket.