At a Glance


  • The Cannon Helpdesk Portal allows you to track and submit support tickets online.
  • You do not need to access or register for the Helpdesk portal to submit a support ticket. You can always reach us by emailing [email protected]
  • If you are a staff or faculty member, please view this article for employee login directions.

Parent Account Registration


Parents can sign up for a Helpdesk account with a personal email address. This allows you to view your previous support tickets and submit new ones directly from the online portal. Remember you can still submit support tickets by emailing [email protected].


Alternatively, if you have a Gmail account, you can choose to sign up with Google instead of creating a new account. Just click SIGN IN, then look for the "Sign in with Google" button.


  1. Navigate to the helpdesk portal: cannonschool.freshservice.com.
  2. Click SIGN UP at the top right.
  3. Enter a name and email address.
  4. Click the I'm not a robot checkbox and follow the prompts.
  5. Click Register.

  6. Check your inbox for an activation email from Cannon Technology and click the activation link.
  7. Create a password, then click Activate & login.

Logging In


You must be signed in to access your tickets.

  • Click the SIGN IN button at the top right. 
    • If you signed up by registering for a Helpdesk account using the steps above, log in via the Email and Password Login section.
    • If you signed up via Google, log in with the Sign in with Google button.

Features


  • Click the TICKETS button to view your support tickets.
  • Click the New Ticket button to create a new support ticket.