At a Glance

• The Cannon Helpdesk Portal is your destination for technology support.
• The portal allows you to easily track and submit support tickets online, as well as access a searchable knowledge base of solutions and how-to guides for a variety of Cannon Technology Resources.

Staff & Faculty Account Registration

Staff and Faculty can log in to the Helpdesk Portal with Google to gain access to the employee knowledge base. This also allows you to view your previous support tickets and submit new ones directly from the online portal. Remember you can still submit support tickets by emailing support@cannonschool.org.

1. Navigate to the helpdesk portal: cannonschool.freshservice.com.
2. Click SIGN IN at the top right.
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3. Click Sign in with Google.
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4. Enter your Cannon School Email Address.
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5. Enter your Cannon School password.
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6. Click Allow to finish logging in.
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Logging In

You must be signed in to access all Helpdesk features.

• Click SIGN IN, then click Log in with Google.

Features

• Click the SOLUTIONS button to view available knowledge base articles.
• Click the TICKETS button to view your support tickets.
• Click the New Ticket button to create a new support ticket.
• Use the search box to search the knowledge base.